Contact and support

Get help with RatingFlow’s reputation management platform

Get in touch

Our support team is here to help you get the most out of RatingFlow’s online reputation management platform. Whether you’re a small business owner, digital marketing agency, or service provider, we’re committed to ensuring your success.

Visit our website

Learn more about RatingFlow and explore our features

Check the FAQ

Find answers to common questions about our platform

Troubleshooting

Resolve common issues with our step-by-step guides

Documentation

Browse our complete documentation and guides

Support for different users

Small businesses

Support for small business owners

We understand that managing your online reputation is critical for attracting new customers and growing your business.

Common topics we can help with:

• Setting up automated review requests via SMS and Email
• Generating and deploying QR codes for your physical location
• Configuring the smart-routing system to protect your brand
• Embedding review widgets on your website
• Understanding how RatingFlow improves your local SEO

RatingFlow helps boost your local SEO rankings, protect your brand integrity, and increase revenue through higher star ratings.

Agencies

Support for digital marketing agencies

Our white label solution is designed specifically for agencies offering reputation management services to clients.

Common topics we can help with:

• Configuring white label branding and custom domains
• Setting up client accounts and dashboards
• Customizing reporting systems for your clients
• Integrating RatingFlow with your existing service offerings
• Training your team on the platform

The white label reputation software allows you to rebrand the entire dashboard and reporting system under your own agency brand.

Enterprise

Enterprise and multi-location support

Managing reputation across multiple locations requires specialized tools and support.

We can assist with:

• Multi-location setup and management
• Bulk review request campaigns
• Advanced reporting and analytics
• Custom integrations and API access
• Dedicated account management

Perfect for hospitality businesses, healthcare providers, real estate firms, and retail chains with multiple locations.

What we support

Platform features

5 star reviews generator

Get help with automatically routing satisfied customers (4-5 stars) to public platforms like Google Maps, Facebook, and Trustpilot to grow your social proof.

Negative feedback shield

Learn how to configure the system to divert negative experiences (1-3 stars) to a private internal form for direct resolution.

Automated review requests

Assistance with sending bulk requests via SMS/Text and Email to streamline getting more Google reviews.

QR code review management

Support for generating and deploying custom QR codes for receipts, tables, or front desks in physical locations.

Website widgets

Help with embedding and customizing widgets to display your latest 4 and 5-star ratings on your website.

White label solution

Dedicated support for agencies rebranding the dashboard and reporting system for their clients.

Response times

We strive to respond to all inquiries as quickly as possible. Response times may vary based on your plan level and the complexity of your request.

Typical response times:

• Critical issues (system down, data loss): Within 2-4 hours
• High priority (feature not working): Within 24 hours
• General questions and support: Within 1-2 business days
• Feature requests and suggestions: Reviewed during monthly planning cycles

Before contacting support

To help us assist you more quickly, please:

1. Check the documentation

   Review our FAQ and troubleshooting guide first.

2. Gather relevant information

   Note any error messages, screenshots, or specific steps that led to the issue.

3. Identify your account details

   Have your account email address and company name ready.

4. Describe the issue clearly

   Explain what you were trying to do, what happened, and what you expected to happen.

The more details you provide, the faster we can identify and resolve your issue.

Resources

Industries we serve

RatingFlow specializes in online reputation management for:

• Small business owners (SMBs)
• Healthcare providers
• Hospitality (restaurants, hotels)
• Real estate professionals
• Retail stores
• Service providers
• Digital marketing agencies

Key capabilities

Boost local SEO

Higher review volume correlates to better Local Pack and Google Maps rankings

Protect your brand

Filter unfair reviews before they become permanent public damage

Increase revenue

4.5+ star ratings generate significantly more revenue than competitors

For urgent technical issues affecting your ability to collect reviews or access your account, please indicate “URGENT” in your support request.